Understand it before you use it
Know the guidance before you go.
Always follow the current manufacturer instructions, warnings, and safety guidance for your exact product and model.
Start with the exact model
The right instructions come first.
A lifestyle image, product summary, or another owner’s experience cannot replace the instructions for the product in front of you.
- 01
Identify
Check the model and version against your product documents.
- 02
Read
Review current intended use, setup, warnings, and limitations.
- 03
Follow
Use the manufacturer’s guidance and your host’s instructions in an approved demo setting.
If something appears unsafe
Stop. Check the guidance. Get the right help.
Stop using a product that appears damaged or unsafe. Follow manufacturer safety instructions. Kinetic Legs product support is not emergency assistance.
Prepare a product support requestPut the guidance into practice
Before the next outing.
Which manual should I use?
The current manual for your exact model and version. Do not transfer setup instructions between the X series and Halo or rely on illustrative images as instructions.
Where can I ask medical suitability questions?
A qualified healthcare professional is the appropriate source for personal medical questions. Kinetic Legs provides consumer product education.
How do I find product resources?
Keep the materials supplied with your device. Our resource hub explains how to identify the product and what to verify when finding current manufacturer information.
Product resources
Keep the guidance close.
Find your model, your documents, and your support path.
Explore product resources