01 / Tell us what you need

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Tell us about your product, purchase, and the help you need. Please do not include medical or clinical information.

Have your model and purchase details ready.

AI-generated close-up of the Hypershell X Ultra S waist belt, hip motor, carbon arm, and thigh cuff — AI-generated product detail · Hypershell X Ultra S

EXPLORE / EXPERIENCE

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Your contact details

First name Last name Email Phone (optional)Preferred response method Current state

Product & purchase

Product brand Product model Serial number Purchase date Purchase location or channel Order number (optional)

How can we help?

Issue category When did it begin? (optional)Does the product appear safe to use? Describe the issue

Attachment uploads will be available when secure online support opens. Keep any relevant photos and purchase documents for your support conversation.

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Please do not include medical history, diagnoses, or clinical documents.

If there is an immediate safety concern, I will stop using the product and follow manufacturer guidance. I understand Kinetic Legs support is not emergency assistance.

Make your description useful

A simple structure for a product question.

PRODUCT QUESTION / PREPARATION EXAMPLE

“My [exact model] has a question about [control, setup, or part]. I first noticed it on [date]. The current guidance says [relevant instruction]. My seller is [business].”

Describe only what you observed. Do not keep using an apparently unsafe product to recreate an issue.

Before sending

Know what belongs in a request.

Can I upload documents here?

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Will this create a support case?

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Should I include medical history?

No. This channel is for consumer product and purchase information. Do not include medical records or clinical documents.